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For Security & Risk Professionals

Forrester's Customer IAM Security Maturity Assessment Model

December 12, 2016

Why Read This Report

Customer identity and access management (CIAM) is a high-priority imperative in the age of the customer (AoC). If your customers can't register or log into your website, mobile app, or phone system, or if they can't conduct low- and high-risk transactions easily, your customers and prospects will defect to competitors. The CIAM Security Maturity Model helps security and risk (S&R) pros evaluate CIAM processes to identify gaps they can address to realize the appropriate balance between security and usability. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

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Table of Contents

  • Customer IAM Is Different From Employee And Partner IAM
  • Solving Big CIAM Problems Requires A Full Assessment
  • Customer Interaction Channels Range From Web To Mobile And Beyond
  • You're Already In The CIAM Matrix; What's Your Task/Channel Maturity?
  • How To Use Forrester's CIAM Security Maturity Model Effectively
  • Fit The Model To Your Firm, And Bring Marketing On Board
  • Supplemental Material
  • Related Research Documents

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