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For Security & Risk Professionals

Forrester's Customer IAM Security Maturity Assessment Model

December 12, 2016

Why Read This Report

Customer identity and access management (CIAM) is a high-priority imperative in the age of the customer (AoC). If your customers can't register or log into your website, mobile app, or phone system, or if they can't conduct low- and high-risk transactions easily, your customers and prospects will defect to competitors. The CIAM Security Maturity Model helps security and risk (S&R) pros evaluate CIAM processes to identify gaps they can address to realize the appropriate balance between security and usability. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

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Table of Contents

  • Customer IAM Is Different From Employee And Partner IAM
  • Solving Big CIAM Problems Requires A Full Assessment
  • Customer Interaction Channels Range From Web To Mobile And Beyond
  • You're Already In The CIAM Matrix; What's Your Task/Channel Maturity?
  • How To Use Forrester's CIAM Security Maturity Model Effectively
  • Fit The Model To Your Firm, And Bring Marketing On Board
  • Supplemental Material
  • Related Research Documents

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