Decision Tool

Forrester's HRM Process And Systems Capabilities Assessment Tool

April 15th, 2013
Paul Hamerman, null
Paul Hamerman
With contributors:
Mike Gilpin , Nasry Angel

Summary

This HRM assessment tool enables a self-evaluation of four key areas: strategic alignment between HR and the overall business, the current portfolio of HRM applications, the effectiveness and efficiency of the underlying HRM business processes, and the system ownership costs. The process assessment component is designed to be reused across the major HRM process areas, replicating the tool for payroll, benefits, HR administration, recruiting, compensation, talent management, time and attendance, etc. The assessment templates can be used separately or in conjunction with the HRM assessment methodology described in the "Assess Your HRM Process And Systems Capabilities" report.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.