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For CIOs

Forrester's Tech Management Balanced Scorecard

Performance Management: The Business Technology Agenda Playbook

September 15, 2016

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This is the Performance Management report in The Business Technology Agenda Playbook For 2018.

Why Read This Report

Forrester developed its IT Balanced Scorecard for CIOs almost a decade ago, based on the original Balanced Scorecard framework proposed by Robert S. Kaplan and David P. Norton. In 2014, we updated this framework to reflect that — in an age where powerful customers are disrupting every industry — companies will have to change how they develop, market, sell, and deliver products and services. CIOs and their teams need new metrics to track transformation and performance. This report discusses Forrester's current Tech Management Balanced Scorecard. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

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Table of Contents

  • Rethinking The CIO Dashboard
  • Forrester's Tech Management Balanced Scorecard
  • Tips For Building A Balanced Scorecard
  • Recommendations

  • Don't Underestimate The Culture, Politics, And People
  • Supplemental Material
  • Related Research Documents

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