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For eBusiness & Channel Strategy Professionals

Free, Fast Delivery Is An Oxymoron — Here Are Six Disruptions To Test Instead

October 3, 2019

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Why Read This Report

Retailers are rushing to faster delivery, but Forrester believes that is a fool's errand. Merchants and shippers must find ways to deliver more goods to shoppers cost-effectively or they will face an unsustainable business model as eCommerce grows. The most promising solutions to reducing the cost of online delivery are those that cluster pickups and deliveries or provide real-time location information to shoppers and carriers. This is the second report in a multipart series on last-mile delivery in the US.

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Table of Contents

  • Last-Mile Challenges: Costs, Poor CX, Negative Externalities
  • Cheap, Fast Delivery Is A Money Pit: Six New Solutions To Test Now
  • Recommendations

  • Shore Up Your Store Operations For Great Delivery CX
  • What It Means

  • Disruptors Will Shave Costs Even At The Expense Of CX
  • Supplemental Material
  • Related Research Documents

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