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For CIOs

From Grease To Code: Industrial Giants Must Bet Their Futures On Software

To Survive, Manufacturing Firms Must Become As Proficient In The Digital World As In The Physical One

April 24, 2019

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Why Read This Report

Industrial giants rose to dominance by making high-quality physical objects. Lower-cost competition and increasingly complex multistakeholder ecosystems mean this old route to success is no longer sufficient. To survive, industrial firms must move faster, deliver new value to new stakeholders, and respond to the shifting expectations of both their customers and their customers' customers. This report explores how digital technologies and the internet of things (IoT) are core to this transformation and highlights ways in which the CIO's role must expand as a result. This is an update to a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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Table of Contents

  • Industrial Leaders Learn How To Differentiate With Digital
  • All Industrial Firms Must Embrace Digital To Serve Their Customers
  • Recommendations

  • Turn Your Company Inside Out, Placing Customers At The Center
  • What It Means

  • Every Company Must Be A Software Company, Not A Platform
  • Supplemental Material
  • Related Research Documents

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