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For CIOs

Gauge Your IT Maturity To Chart Your Transformational Technology Course

Assessment: The IT Transformation Playbook

February 20, 2020

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This report is part of "Plan" in The IT Transformation Playbook.

Why Read This Brief

The age of the customer sets the context for technology-based transformation. But what specific steps will help you harness customer insights and technology-driven innovation to win, serve, and retain customers? The answer varies by your firm's current level of maturity and the demands the technology organization faces to help your firm move to the next stage. This report provides CIOs with a self-assessment tool that will help set priorities for making their transformation real. This is an update of a previously published report, titled "Gauge Your IT Maturity"; Forrester reviews and revises it periodically for continued relevance and accuracy.

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