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For Application Development & Delivery Professionals

Get A Pulse On Your Collaboration Program

Performance Management: The Enterprise Collaboration Playbook

September 11, 2020

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This is the Performance Management report in The Enterprise Collaboration Playbook For 2021.

Why Read This Report

The benefits of collaboration are hard to quantify. With the exception of email and audioconferencing, collaboration hasn't reached the phase where we're wondering what we ever did without it. Application development and delivery (AD&D) professionals at the helm of the collaboration leadership team should read this report to learn how to track the progress of their collaboration programs and tailor their choices of metrics to stakeholder expectations. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

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Table of Contents

  • Most Organizations Do Not Measure The Benefits Of Collaboration
  • Track Metrics In Five Areas For A Comprehensive View Of Success
  • Strategically Pick Business Processes And Outcomes To Measure
  • Recommendations

  • Adjust Your Message To The Audience, And Tell Compelling Stories
  • Related Research Documents

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