Trends Report

Global Customer Experience Trends, 2017

Insights From Forrester's Customer Experience Index™

Dylan Czarnecki
 and  three contributors
Jun 13, 2017

Summary

How good are customer experiences globally? In this report, we use Forrester's Customer Experience Index (CX Index™) data from 2015 and 2016 to reveal CX trends around the world. We dive deep into digital and traditional retail, banking, and insurance to explore global CX performance in these key industries. Customer experience professionals can use this report to inform their ongoing improvement efforts.

Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
  • Stay ahead of changing market and customer dynamics with the latest insights.
  • Partner with expert analysts to make progress on your top initiatives.
  • Get answers from trusted research using Izola, Forrester's genAI tool.