Report

Global Customer Experience Trends, 2017

Insights From Forrester's Customer Experience Index™
June 13th, 2017
With Contributors:
William Willsea
and Rachel Birrell

Summary

How good are customer experiences globally? In this report, we use Forrester's Customer Experience Index (CX Index™) data from 2015 and 2016 to reveal CX trends around the world. We dive deep into digital and traditional retail, banking, and insurance to

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