Trends Report

Goodbye Desktop Engineering, Hello Digital Experience Architect

From Patches To Productivity: How Desktop Teams Will Evolve In 2020 To Meet The Needs Of The Modern Workforce

December 18th, 2019
Andrew Hewitt, Senior Analyst
Andrew Hewitt Senior Analyst
With contributors:
Lauren Nelson , Will McKeon-White , Renee Taylor-Huot , Diane Lynch

Summary

Infrastructure and operations (I&O) professionals increasingly understand the direct link between poor technology experience and employee disengagement, burnout, and attrition. As a result, they’re looking at revamping decades-old end user computing technologies and processes to provide a more productive experience for their employees. However, it’s not just the tools and processes that need to evolve. Desktop teams themselves must expand beyond their traditional PC-centric worldview and become digital experience professionals. This report describes why and how desktop teams need to evolve into digital experience teams.

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