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For CIOs

Great Mobile Experiences Are Built On Systems Of Engagement

November 16, 2012


  • By Ted Schadler,
  • John McCarthy
  • with Simon Yates,
  • Matthew Brown,
  • Kelsey Murphy

Why Read This Report

By 2014, smartphones and tablets will put power in the pockets of a billion global consumers, including your employees and partners and customers. However, mobile is not simply another device for IT to support with a shrunken website or a screen-scraped application. Rather, mobile is the visible manifestation of a much broader shift to systems of engagement that marry physical context and digital intelligence to deliver service directly into a person's hands. This shift will add value and take cost out of every business service, workflow process, and business application. But mobile engagement will also require wholesale changes to your app design, service delivery, IT skills, technology assets, and even your business model.

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Table of Contents

  • A Billion Mobile Devices Require New Systems Of Engagement
  • Mobile Engagement Has Four Essential Differences
  • Beware Of Mobile's Unintended Consequences
  • A Mobile Engagement Strategy Needs A Mobile Center Of Excellence

  • The Payoff Of Mobile Engagement Is Profitable Growth
  • Supplemental Material

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