HYDRASIGHTS 2009: IT Service And Performance Management

January 13th, 2009

Summary

Hydrasight foresees that 2009 will see mature IT organizations move beyond an ITIL-dominated view of IT service management (ITSM). Having sufficiently addressed and improved problem/incident/change processes, or gone beyond a point of diminishing returns, these organizations will shift their IT operational development focus away from the service desk toward service catalogs and rudimentary integration of fragmented IT process automations. By 2011 "fast following" medium-large enterprises in Asia Pacific will make similar progress.

Want to read the full report?

This report is not available for purchase at this time.

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.