Trends Report

Hispanic Consumers Offer Opportunities In A Recession

But Their Loyalty Is On The Decline

July 20th, 2009
TB
Tamara Barber
With contributors:
Reineke Reitsma , Bailey Liackman

Summary

Tight budgets drive many companies to cut back on niche marketing during tough economic times. The relative small amount of dollars that firms spent on Hispanic marketing in years past is harder to come by, and now more than ever, Hispanic marketers and market researchers need to prove the value of targeting Hispanic consumers. There's little doubt that Hispanic consumers are a growing part of the US population and have a significant impact on companies' bottom line. Forrester's Hispanic Technographics® data reveals that targeting these consumers must still remain a priority in a recession because their financial optimism and lower exposure to debt will allow a quick start to their spending in a recovery. But marketers have to start building the relationship now as the recession negatively affects Hispanics' loyalty and use of ads for purchase decisions.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.