Advanced Search

Save Or Share This Report

For eBusiness & Channel Strategy Professionals

Holiday 2008 Postmortem: How The Past Holiday Season Influenced Online Buyer Behavior

May 13, 2009

Primary author headshot

Authors

Why Read This Report

2008 online holiday sales experienced the lowest increase in the past 10 years — 5%. The number of online holiday buyers was meanwhile up 11% from the same period in 2007, which maintained the online environment as a bright spot among slumping offline retail sales. Out of all online holiday buyers, men ages 45 to 64 and those earning $70,000 and more per year made the greatest contribution to this past holiday season's online sales increase. The online channel will remain an attractive alternative, but financial uncertainty will continue to make online holiday buyers cautious in their shopping behavior.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Timely and relevant, Forrester's RoleView research aligns to 13 leadership roles across business and technology management. Our expertise in customer experience, mobile, digital business, and big data will help your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).

Purchase

Table of Contents

  • 2008 Online Holiday Sales Experience The Lowest Increase In 10 Years
  • Hefty Discounts Erode Margins, But Large Retailers Post Online Sales Gains
  • Forward-Looking Online Retailers Can Apply This Holiday Season's Lessons
  • Supplemental Material
  • Related Research Documents

Recommended Research