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For Application Development & Delivery Professionals

How To Scale Your Chatbot

Focus On Design And Knowledge Management For Chatbot Success

December 16, 2019


Why Read This Report

While setting up a chatbot is relatively easy, driving adoption and achieving scale and meaningful outcomes is an uphill climb, and many tech teams struggle to fulfill the promise of chatbot deployment. Scaling a chatbot is less about AI or conversational design than it is about information architecture, knowledge management (KM), and organizational alignment. Firms must radically simplify how they deploy and support bots instead of overengineering them. This report helps application development and delivery (AD&D) pros identify ways to successfully scale their chatbot program.

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Table of Contents

  • Chatbots Are Easy To Deploy But Difficult To Scale
  • Focus On Design, Knowledge Curation, And Organizational Alignment
  • Recommendations

  • Plan For Scale Right From The Beginning
  • Supplemental Material
  • Related Research Documents

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