Save or Share this Report

For eBusiness & Channel Strategy Professionals

How To Select A Commerce Services Provider

Selecting The Right Services Firm Can Make Or Break Your Business

February 9, 2012

Primary author headshot


  • By Brian K. Walker
  • with Zia Daniell Wigder,
  • Lily Varon

Why Read This Report

As commerce programs that reach across customer touchpoints get more complex and risky, the process of selecting a services provider has become increasingly critical to businesses' success or failure. Yesterday's relatively simple eCommerce projects have become today's customer experience, business, and technology transformation programs. Companies now require a multidisciplined vendor partner to guide decisions upon which rest millions of dollars of revenue, brand differentiation, customer satisfaction, and careers. It is no longer a matter of selecting an eCommerce platform and hiring a firm to support systems integration: Today's commerce services firms support a range of problems and questions, providing channel strategy, technology strategy, customer experience design, systems integration, and managed services. Selecting your services provider may be the most important decision you make as an eBusiness leader. This report acts as a guide to help you consider the most critical elements throughout that process.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).


Table of Contents

  • The Stakes Have Increased: This Is Not Just About Your Project Anymore
  • What To Look For In A Commerce Services Provider
  • How To Run A Process To Select A Commerce Services Provider

  • Drive Accountability And Flexibility With A Commerce Services Provider
  • Supplemental Material
  • Related Research Documents