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For CIOs

How To Turn Process From A Hindrance Into A Help

Beginner Level: Process Practices For IT Transformation

January 22, 2021


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This report is part of "Act: Beginner Level" in The IT Transformation Playbook.

Why Read This Report

Technology leaders must establish customer-focused processes that maximize value delivered. Standing in their way are outdated organizational models, disconnected technology platforms, and legacy processes that favor control at the expense of speed and innovation. This report outlines what CIOs and tech leaders should do at the beginner phase of IT process maturation. This is an update of a previously published report. Forrester reviews and revises it periodically for continued relevance and accuracy.

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Table of Contents

  • Done Wrong, Process Slows Things Down
  • Assess Alignment Of The Organization To Its Transformational Needs
  • Pinpoint Key CX Requirements In Software Planning And Delivery
  • Identify Critical Operational Outcomes
  • Recommendations

  • Reality: Process Doesn't Slow You Down; It Speeds You Up
  • Supplemental Material
  • Related Research Documents

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