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For CIOs

How To Work Smarter With Customer Experience Teams

CIOs Have A Key Role To Play In Improving Customer Outcomes

July 17, 2017

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  • By Tim Sheedy
  • with Michael Barnes,
  • Tom Champion,
  • Erna Esa,
  • Bill Nagel

Why Read This Report

CIOs and their technology organizations develop and manage the systems that support nearly every customer experience (CX). But few tech organizations are integrated with their CX peers, and many don't even have a close working relationship. Read this report to find out how CIOs can help their CX peers deliver better customer outcomes.

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Table of Contents

  • Step Up And Help Your Business Deliver Great Customer Experiences
  • Cultivate An Outside-In Perspective Within Your Team
  • Recommendations

  • Before You Approach The CX Team, Get The Basics Right
  • Related Research Documents