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For Customer Experience Professionals

How Top Performers Improved Their CX Scores And Achieved Strong Revenue Growth

To Defy Trends, Learn Six Lessons From Leading Australian Firms

March 29, 2018

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Why Read This Brief

What CX initiatives achieve notable change for customers and result in strong financial growth? To find out, Forrester interviewed customer experience (CX) professionals at brands that had the largest year-on-year improvement in our comprehensive survey of CX quality in Australia. While this report focuses on Australian firms, all CX leaders can use these firms' experiences to get ideas about how to rebalance priorities to succeed in a mature market.

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