Report

How To Modernize User Experience

It's Not Just About Usability Testing Anymore
March 23rd, 2015
With Contributors:
John Dalton
and Corey Stearns

Summary

Today, user experience (UX) is a robust field combining elements of product design, service design, and innovation. But most customer experience (CX) professionals maintain a narrow view of UX, limiting it to mere usability or user interface design. Custo

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