Summary
Smart process applications represent a new category of software applications that are designed to support collaborative business activities. This collaboration can occur in the customer-oriented processes that Forrester includes in the business technology agenda or in the operational processes supported by information technology. In this report, we help CIOs determine what kinds of business problems case-focused smart process apps can address, when to look for commercial apps or build custom apps, and how to build the business case for these apps.
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