Trends Report

How To Succeed With Smart Process Apps For Cases

How To Choose And Build The Business Case For The Right Smart Process Application For Your Case Challenges

August 27th, 2014
With contributors:
Alex Cullen , Nancy Wang


Smart process applications represent a new category of software applications that are designed to support collaborative business activities. This collaboration can occur in the customer-oriented processes that Forrester includes in the business technology agenda or in the operational processes supported by information technology. In this report, we help CIOs determine what kinds of business problems case-focused smart process apps can address, when to look for commercial apps or build custom apps, and how to build the business case for these apps.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.