Report

“Human In The Loop” Automation Requires Unforeseen Skills

Employee Experience Automation (EXA) Leads To A Hybrid Workforce

November 2nd, 2020
With contributors:

Summary

Businesses are looking to invest in intelligent automation (IA) that will push humans and machines together rapidly and in new ways. The big win for intelligent automation is where machines augment and enhance the human experiences. This report places “human in the loop” (HITL) patterns in a hierarchical model to help enterprise architecture leaders create people-centered processes, provide a framework for automation strike teams, and realize IA’s potential in a post-pandemic world.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.