Trends Report

Implementing Your Business Intelligence Solutions Center

Mitigate Common Pitfalls To Optimize The Return On Your BI Investment

November 4th, 2008
Boris Evelson, Vice President, Principal Analyst
Boris Evelson Vice President, Principal Analyst
James Kobielus, null
James Kobielus
With contributors:
Norman Nicolson , Rob Karel

Summary

The increasing pervasiveness, complexity, and criticality of today's business intelligence (BI) applications have led enterprises to recognize the need for something more formal than a traditional IT support center to maximize returns on their BI and performance management investments. Many information and knowledge management (I&KM) professionals institute some form of a BI solutions center (BISC) — a natural evolution of a BI IT support center — within their organizations. However, most practitioners remain unsure as to whether their BISCs conform to industry best practices for charter, scope, roles, processes, and business alignment. Many real-world BISCs stumble or drift as they fall prey to a long list of worst practices. To realize BI's full promise I&KM professionals must address the key issues and challenges associated with forming and operating BISCs.

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