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Improve Customer Engagement With A Blended Learning Strategy

Engaged Employees Are More Effective In Meeting Customer Needs

July 23, 2014

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Why Read This Report

Employee competence is a crucial dynamic for companies. Employee knowledge, skills, and abilities affect a company's productivity, ability to innovate, and success in satisfying customers. With today's dynamic market environments and the increase in employee mobility, learning organizations must show agility in facing these challenges by using many learning approaches guided by the employee learning needs, learning content, and the desired learning outcomes. Traditional formal training methods have their limitations in these fast-changing environments, so companies must undergo a paradigm shift toward a variety of learning approaches.

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Table of Contents

  • Embrace A Solution With A Blended Learning Strategy
  • The First Step: Understand Adult Learning
  • The Second Step: Evaluate Learning Delivery And Content Approaches
  • The Third Step: Incorporate Learning In Talent Management
  • RECOMMENDATIONS

  • Understand How Adults Learn And What They Need To Do Their Job
  • Supplemental Material
  • Related Research Documents