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India Tech Market Outlook: 2014

Customer Obsession Takes Center Stage For Technology Spending

January 3, 2014

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Why Read This Report

IT purchases in India will reach US$29 billion in 2014. As in other emerging economies, India's tech market is still largely hardware-driven, but spending on software and services is gaining prominence in the current economic climate. CIOs have a great opportunity to digitally disrupt their markets by using technology to deliver targeted customer value faster, better, and cheaper. This report analyzes the technology management spending patterns of Indian organizations in 2013 and provides an outlook for 2014 based on customer-centric trends that will fundamentally shape technology spending patterns in the country. It also highlights how Indian CIOs can build a business technology (BT) agenda alongside their IT technology management agenda to become truly customer-obsessed business leaders.

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Table of Contents

  • India's Tech Market Will Grow 8% To Reach $29 Billion In 2014
  • Software And Services Will Benefit Most From Customer Trends
  • RECOMMENDATIONS

  • Take Three Immediate Actions To Survive Disruption
  • WHAT IT MEANS

  • Customer Experience Is A Journey, Not A Destination
  • Supplemental Material
  • Related Research Documents

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