Save or Share this Report

For Infrastructure & Operations Professionals

Inquiry Insights: BSS/OSS For Communications Service Providers, Q3 2007

October 5, 2007

Primary author headshot


Why Read This Report

As communications service providers transition their networks to address emerging customer requirements for new types of multimedia services and applications, there is a lot of uncertainty regarding the impact of these new network and service requirements on existing business and operational support systems (BSS/OSS). Forrester receives numerous BSS/OSS inquiry questions from service provider clients requesting guidance on topics including BSS/OSS vendor selection, the impact of vendor consolidation, and organizational changes to successfully transition to support next-generation networks. This report identifies some of the key telecom user BSS/OSS questions and highlights opportunities for BSS/OSS vendors to better address these service provider issues.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Want to know what will happen in 2020? Visit Forrester's Predictions 2020 Hub, where you can read what's coming next in marketing, customer experience, technology, innovation, and more.

Purchase Report

This report is available for individual purchase ($745 USD).


Table of Contents

  • 1. Which BSS/OSS vendors should service providers include in the evaluation process?
  • 2. How does BSS/OSS vendor consolidation impact communications service providers?
  • 3. What new technical requirements does next-generation network architecture (e.g., IMS/SDP) place on the BSS/OSS system?
  • 4. How should the service provider organization be structured to address emerging BSS/OSS requirements?

Recommended Research