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For Infrastructure & Operations Professionals

Inquiry Spotlight: Forrester's RPA Inquiries Reveal Activity But Low Maturity

Client Inquiries Highlight Security, Control, And Design Issues

December 20, 2017

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Why Read This Report

The search for rapid digitization has pushed robotic process automation (RPA) to a prominent position in automation strategies. During the past year, Forrester has received more than 200 inquiries on RPA, including queries about vendors, operating models, security, technology, control, and business cases. We have created a six-level maturity framework to assess the overall market maturity. This report synthesizes recent inquiries to help I&O professionals keep ahead of rapid RPA deployments.

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Table of Contents

  • Clients Focus On RPA Use Cases, Vendors, And Operating Models
  • RPA's Business And Technical Challenges Are Rising To The Surface
  • Recommendations

  • Address RPA Concerns With Centralized Guidance
  • Related Research Documents

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