Trends Report

Inquiry Spotlight: Rebooting Your IT Infrastructure And Operations In 2011

Empower Users With Desktop Transformation, Achieve Cloud Economics In The Data Center, And Improve Productivity With Industrialized Operations

May 26th, 2011
Doug Washburn, VP, Research Products
Doug Washburn VP, Research Products
With contributors:
Alexander Crumb , Courtney Bartlett , Lindsey Kempton , Eric Chi

Summary

In 2011, your business views IT as a source of productivity and competitiveness more than ever. At the same time, however, it's becoming much easier for empowered employees to act on their technology needs without involving the IT department or using traditional procurement models. To deliver on mounting expectations while managing empowered employees, IT leaders should start by rebooting their infrastructure and operations (I&O) in three ways: 1) Transform the desktop experience to empower your users; 2) optimize your data center to achieve cloud economics; and 3) industrialize your IT operations to improve productivity. Forrester analyzed 2,033 client inquiries that I&O professionals asked us in 2010. This report highlights why and how your peers in I&O are rebooting their data center, operations, and user experience.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.