Summary
The search for rapid digitization has pushed robotic process automation (RPA) to a prominent position in automation strategies. During the past year, Forrester has received more than 200 inquiries on RPA, including queries about vendors, operating models, security, technology, control, and business cases. We have created a six-level maturity framework to assess the overall market maturity. This report synthesizes recent inquiries to help I&O professionals keep ahead of rapid RPA deployments.
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