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For Sourcing & Vendor Management Professionals

Insights Into Real-World SAP Projects

Findings From Our Recent Study Of 186 SAP Clients Using Third-Party SIs

January 14, 2011

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Authors

  • By Liz Herbert
  • with Christine Ferrusi Ross,
  • Rory Stanton

Why Read This Report

Forrester surveyed 186 SAP services client references and found that overall satisfaction and perception of pricing transparency rated high — but numerous gaps exist. Key areas that sourcing professionals should focus on when selecting a provider: pricing model offerings, SI industry expertise, and ability to measure business benefits. Analysis of the data also showed that approximately 5% of firms are incorporating outcome-based pricing models, particularly common in large deals of more than $20 million in total contract value.

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Models and Calculators

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  • The Type Of Pricing Model Affects Project Costs

Table of Contents

  • SI Clients See Increased Pricing Transparency But Are Still Looking For Better Pricing Models
  • RECOMMENDATIONS

  • Make Value A Key Part Of The Provider Conversation To Ensure Success
  • Supplemental Material
  • Related Research Documents

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