Trends Report

Insights-Driven Cities Deliver Effective Governance

People, Process, Data, And Technology Improve Service Delivery And Citizen Experience

July 3rd, 2019
Jennifer Belissent, PhD, null
Jennifer Belissent, PhD
With contributors:
Jeremy Vale , Gene Leganza


The decade-old "smart city" moniker is yielding its hold. Hail the rise of the "insights-driven city," in which city leaders use data insights to understand the needs of citizens, optimize operational processes, and deliver services effectively. These cities recognize that data-derived insights lead to better governance. This report for insights pros looks at how cities have invested in the four pillars of an insights-driven city: people, process, data, and technology.

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