Summary
The decade-old "smart city" moniker is yielding its hold. Hail the rise of the "insights-driven city," in which city leaders use data insights to understand the needs of citizens, optimize operational processes, and deliver services effectively. These cities recognize that data-derived insights lead to better governance. This report for insights pros looks at how cities have invested in the four pillars of an insights-driven city: people, process, data, and technology.
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