Vision Report

Intelligent Automation Will Push Organizations Flat, Wide, And Anxious

Post-Pandemic, Over 18.2 Million US Workers Will Remain At Home

September 1st, 2020
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
With contributors:
Glenn O'Donnell , James McQuivey, PhD , Andrew Hewitt , J. P. Gownder , Renee Taylor-Huot , Diane Lynch

Summary

Prior to the pandemic, much of the future-of-work conversation focused on how automation will displace, add, or transform jobs. Those questions remain, but COVID-19 has raised even more. Rapid digital transformation, working from home (WFH), and recessionary cost pressures accelerated enterprise automation programs. This report describes how the enhanced automation focus affects technologists and their enterprises in three important ways: the flattening of organizations, a widely dispersed workforce, and the emergence of new forms of employee anxiety.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.