Skip to main content

Save or Share this Report

For Infrastructure & Operations Professionals

Intelligent Automation Will Push Organizations Flat, Wide, And Anxious

Post-Pandemic, Over 18.2 Million US Workers Will Remain At Home

September 1, 2020

Primary author headshot


Why Read This Report

Prior to the pandemic, much of the future-of-work conversation focused on how automation will displace, add, or transform jobs. Those questions remain, but COVID-19 has raised even more. Rapid digital transformation, working from home (WFH), and recessionary cost pressures will affect infrastructure and operations (I&O) professionals and their enterprises in three less-discussed but important ways: the flattening of organizations; a widely dispersed workforce, and the emergence of new forms of employee anxiety.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).


Table of Contents

  • Prepare For The Future-Of-Work Transition
  • Take Note: Your Workforce Will Become Flat, Wide, And Anxious
  • Recommendations

  • Prepare For The Automation Surge With A View Beyond Job Loss
  • What It Means

  • In The End, We Get To Decide How And When To Use Automation
  • Related Research Documents

Recommended Research