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For CIOs

Introducing Forrester's Technology Management Leadership Maturity Model, 2015

Use The TMLMM To Accelerate BT While Excelling At IT

March 4, 2015

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Why Read This Report

CIOs struggle in normal times to answer two questions: 1) How are we doing, and 2) what should I prioritize? But now this struggle is intensifying because there's a revolution afoot in technology management. Digitally empowered customers' demands and expectations are redefining how companies compete — and this, in turn, is changing how firms work within their increasingly interconnected digital ecosystems. As a result, CIO's face a dual agenda — accelerating business technology (BT) to understand and respond to customers while excelling at IT to help support and transform internal operations. To address CIOs' questions, Forrester has developed a best-practices maturity model — our Technology Management Leadership Maturity Model (TMLMM). This model provides a self-assessment that CIOs can use to understand how their organization measures up against best practices and to identify the areas offering the greatest opportunity for improvement. We base this model on the Forrester's ongoing best-practices research and update it annually. This report introduces the 2015 version of the model.

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Table of Contents

  • Assess Your Current Capabilities To Set Future Priorities
  • The Domains: Leadership, Strategy, Service Design, And Service Delivery
  • How To Use The Technology Management Leadership Maturity Model
  • recommendations

  • Make Tech Management Assessment Part Of Strategic Planning

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