Introducing The B2B Tech Customer Experience Index

Great B2B Customer Experiences Spring From A Series Of Positive Individual Interactions
August 1st, 2016
Adrian Chapman
William Willsea
and Kara Hartig


Over the past decade, Forrester has used the CX Index to help consumer brands assess their experiences' business value. Now, we've created a version of the CX Index that addresses the unique needs of customer experience (CX) pros in business-to-business (

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