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For eBusiness & Channel Strategy Professionals

It Takes A Village To Deliver World-Class B2B Commerce

Tools And Technology: The B2B eCommerce Playbook

January 29, 2019

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  • By Allen Bonde
  • with John Bruno,
  • Charlie Ruhl,
  • Peter Harrison
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This is the Tools And Technology report in The B2B eCommerce Playbook For 2020.

Why Read This Report

Producing an effective B2B eCommerce technology strategy is like planning for a successful journey: You need a good map, a proper guide, and the right tools. In the age of the customer, B2B digital business pros must: 1) create a compelling strategic plan; 2) select world-class partners; and 3) choose a robust and scalable B2B eCommerce solution suite. This report distills Forrester's best thinking on how B2B digital business pros can create the right customer use cases, select key partners, and choose the best technology solutions. This document is an update of the report published on May 1, 2017, and includes new insights, data, and examples.

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Table of Contents

  • Developing A B2B eCommerce Infrastructure Requires A Solid Plan
  • Commerce Service Providers Can Speed Progress Toward Milestones
  • Proven Methodologies Help Identify Key Tools And Technologies
  • Recommendations

  • Build Agility And Expertise Into Your Technology Strategy
  • Related Research Documents

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