Trends Report

It's High Time You Explored Application Maintenance And Support Automation

Automation Will Be An Essential Lever For Running High-Performing Applications

December 7th, 2016
Bill Martorelli, Principal Analyst
Bill Martorelli Principal Analyst
Somak Roy, null
Somak Roy
With contributors:
Glenn O'Donnell , Eveline Oehrlich , Aaron Kinch , Bill Nagel

Summary

The idea of automation in infrastructure and operations (I&O) and business process services has been gaining ground. But its applicability to application maintenance and support (AMS) is often overlooked. Automation, both deterministic and heuristic, reduces manual effort in incident monitoring, triage, resolution, and avoidance. I&O professionals should envision automation as an essential component of the business technology (BT) agenda; it can preempt issues and resolve those that arise more quickly, improving customer experiences.

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