Trends Report

Knowledge Work Pushes The Dynamic Case Management Market

Vendors Advance Their Design Time And Runtime Features

March 28th, 2014
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
Derek Miers, null
Derek Miers
With contributors:
Alex Cullen , Julian Keenan

Summary

There are fewer production workers who perform repetitive tasks. Work is becoming more knowledge-based and much less structured. As a result, the dynamic case management (DCM) market is expanding to help enterprises exploit unstructured pockets of work activity. Today's DCM products give businesses more control over cost and goal management and a new information-first design approach. They also give iWorkers the process flexibility they desperately need. Over the next five years, we expect the DCM market to splinter into horizontal DCM platforms, with vendors that excel in either design time or runtime use cases, and niche providers that will offer domain-specific solutions in order to compete.

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