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For Enterprise Architecture Professionals

Look To Four Use Case Categories To Push RPA And AI Convergence

Text Analytics Leads The Way

August 9, 2018

Authors

Why Read This Report

Even Forrester's ambitious growth projections for robotic process automation (RPA) are being exceeded. Why? New AI building blocks now drive greater value. This report highlights four use cases: analytics that solves nagging platform issues; chatbots that boss around RPA bots; IoT events that trigger digital workers; and, most popularly, text analytics that lifts RPA's value right now. Enterprise architects should read this report to understand AI and RPA progress and the text analytics scenarios; we also provide process and vendor selection guidance.

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Table of Contents

  • RPA Tools That Use AI Will Replace Those That Don't
  • Target Use Cases Fall Into Four Categories
  • 1. Analytics Drives RPA Platform Efficiency
  • 2. Chatbots Boss Around RPA Bots
  • 3. Smart Triggers Push IoT And Event-Based Use Cases To Take Action
  • 4. Unstructured Data Requires Special Handling
  • Recommendations

  • Take Your RPA Apps Beyond Eliminating Full-Time Employees
  • Supplemental Material
  • Related Research Documents

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