Trends Report

Look To Four Use Case Categories To Push RPA And AI Convergence

Text Analytics Leads The Way

August 9th, 2018
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
Boris Evelson, Vice President, Principal Analyst
Boris Evelson Vice President, Principal Analyst
With contributors:
Glenn O'Donnell , Will McKeon-White , Aldila Yunus , Rachel Birrell

Summary

Even Forrester’s ambitious growth projections for robotic process automation (RPA) are being exceeded. Why? New AI building blocks now drive greater value. This report highlights four use cases: analytics that solve nagging platform issues; chatbots that boss around RPA bots; IoT events that trigger digital workers; and, most popularly, text analytics that lift RPA’s value right now. Enterprise architects should read this report to understand AI and RPA progress and the text analytics scenarios; we also provide process and vendor selection guidance.

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