Trends Report

Look To Four Use Case Categories To Push RPA And AI Convergence

Text Analytics Leads The Way

August 9th, 2018
With contributors:


Even Forrester’s ambitious growth projections for robotic process automation (RPA) are being exceeded. Why? New AI building blocks now drive greater value. This report highlights four use cases: analytics that solve nagging platform issues; chatbots that boss around RPA bots; IoT events that trigger digital workers; and, most popularly, text analytics that lift RPA’s value right now. Enterprise architects should read this report to understand AI and RPA progress and the text analytics scenarios; we also provide process and vendor selection guidance.

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