Make Business And Customer Intelligence Sales-Ready Using Forrester's Framework
Engineering Valuable Content For Sales Enablement Success
January 31, 2011
Why Read This Report
Today, business and customer intelligence (BCI) leaders and teams at tech vendors gather information about target companies and key decision-makers, and their deliverables consist of data — facts, figures, and tables of standalone information. This approach puts the burden on sales managers and reps to interpret this data, determine the implications, and find ways to build it into customer conversations. To elevate the value and usability of BCI content, Forrester created our customer conversation framework (CCF) — a model for BCI leaders and other non-sales professionals to follow to align their deliverables with sales conversations.
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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.
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Table of Contents
- BCI Research Isn't Creating The Expected Value
- Forrester's Customer Conversation Framework
- Using Forrester's Framework To Create Sales-Ready BCI
WHAT IT MEANS
- Stepping Up Your BCI Game
- Supplemental Material
- Related Research Documents
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