Business Case Report

Make The Case For Operational Transformation

Identify The Right Data And Right Storyline To Gain Sign-Off

June 10th, 2021


Infrastructure and operations (I&O) leaders have ambitious plans for modernizing today’s IT operations and toolsets — they want to deliver comprehensive improvements in how they deliver, monitor, and manage digital services to their customers. However, they’re stymied in their efforts to secure budget and executive commitment for radical change because of an inability to create a compelling business case with financial analysis and tell a story with data that appeals to technology executives’ analytical and emotional sides. This report provides I&O pros with key advice on how to convince their boss that the time for operational transformation is now.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.