Summary
Infrastructure and operations (I&O) leaders have ambitious plans for modernizing today’s IT operations and toolsets — they want to deliver comprehensive improvements in how they deliver, monitor, and manage digital services to their customers. However, they’re stymied in their efforts to secure budget and executive commitment for radical change because of an inability to create a compelling business case with financial analysis and tell a story with data that appeals to technology executives’ analytical and emotional sides. This report provides I&O pros with key advice on how to convince their boss that the time for operational transformation is now.
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