Market Overview: Document Output Management
Using Software To Help Improve Multichannel Customer Experiences
February 8, 2008
Why Read This Report
Information and knowledge management (I&KM) professionals looking to help line of business owners improve the customer experience increasingly realize the potential that document output management (DOM) has to satisfy their customer experience concerns. While DOM providers rapidly improve their products to help meet output management needs, I&KM professionals find it more and more difficult to segment their structured, interactive, and on-demand requirements and choose supporting products. Document Sciences, Exstream Software, Group 1 Software, and StreamServe, provide proven structured output solutions. Adobe Systems, Exstream, and fast-growing Thunderhead drive innovation in the interactive segment. The emerging on-demand segment includes Adobe, Esker, and Hewlett-Packard (HP). Advances in DOM usability, integration reach, workflow, and enterprise content management (ECM) support will allow information and knowledge mangers to rely on DOM to help improve the customer experience.
Already a Client?
Log in to read this document.
Become a Forrester Client
Timely and relevant, Forrester's RoleView research aligns to 13 leadership roles across business and technology management. Our expertise in customer experience, mobile, digital business, and big data will help your teams win in the age of the customer. Contact us to learn more.
This report is available for individual purchase ($2495 USD).Purchase
Table of Contents
- DOM Providers Enhance Offerings To Meet Customer Experience Demands . . .
- . . . But Enterprises Struggle To Focus On The Right Evaluation Criteria
- Finding The DOM Vendor That Works Best For You
- Take DOM Seriously For Customer Experience Needs
WHAT IT MEANS
- I&KM Pros Must Raise The Importance Of DOM Selection
- Related Research Documents