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For Sourcing & Vendor Management Professionals

Market Overview: North American IT Infrastructure Outsourcing

March 11, 2011

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  • By Bill Martorelli
  • with Patrick M. Connaughton,
  • Wolfgang Benkel,
  • Mark Grannan

Why Read This Report

IT infrastructure outsourcing (ITO) customers in North America enjoy a growing range of alternatives for services, encompassing a variety of categories including traditional outsourcers, offshore-oriented firms, and emerging, nontraditional alternatives. ITO is a mature industry and ongoing industry consolidation is rampant, which is influencing customer choices at a regional level. Cloud computing offerings like infrastructure-as-a-service (IaaS), platform-as-a-service (PaaS), and software-as-a-service (SaaS) dominate vendor strategies, but the actual buying plans remain modest. Despite the modest current buying plans, cloud computing will contribute significantly to industry evolution during the coming months and years.

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Tools And Templates

Best Practice Assessments

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  • Market Presence Distribution Across Regions, By Vendor
  • Enterprises' Buying Intentions For Various "As-A-Service" Offerings
  • Different Supplier Types Offer Contrasting Strengths

Table of Contents

  • Forecast: Steady Growth Amid Accelerating Market Evolution
  • What Are The Principal Alternatives For North American ITO Customers?

  • Match Your SVM Strategies And Tactics To The Evolving Industry

  • IT Infrastructure Management Is Poised For Dramatic Change
  • Supplemental Material
  • Related Research Documents

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