Trends Report

Market Overview: The IT Management Software Market In 2009

The Current Economy Is A Catalyst For Change

March 13th, 2009
Jean-Pierre Garbani, null
Jean-Pierre Garbani
Peter O'Neill, null
Peter O'Neill
With contributors:
Thomas Mendel, Ph.D. , Reedwan Iqbal

Summary

In 2009, IT faces the problem of cutting costs without affecting the productivity of business users. Ideally, enterprises will look at solutions that increase IT ops' productivity, reduce the time needed to correct problems, and eliminate wasted time: This should favor the latest and most innovative IT management software products. IT organizations will invest in management apps that effectively lead to increased staff productivity, but vendors will need to support their claims with solid proofs and testimonials. We believe that IT organizations will also take a hard look at the way IT is managed and organized and will seek simpler and better ways to serve the business' needs. This crisis will be a catalyst for deeper changes that will affect the future of IT: Packaged apps, cloud computing, and software-as-a-service are potentially capable of providing deep savings on IT services. Adopting these services changes the business model under which IT management vendors operate: The technology aggregator is no longer enterprise IT but the service provider. The 2009 crisis may be the catalyst that accelerates changes in the IT management software supply chain.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.