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For Customer Experience Professionals

Vendor Landscape: Picking The Right Consultant To Support Your Culture Transformation

Assessing The Culture And Customer Experience Transformation Experts

November 22, 2016

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Why Read This Report

Companies that want their cultures to become customer-centric typically need help making the change. This report looks into service providers that can help customer experience (CX) professionals advance their CX maturity through a culture transformation. Forrester interviewed 16 of these firms to better understand their capabilities, key clients, and industry expertise. The resulting analysis helps CX pros decide which consultancies are the right ones to partner with on the journey to customer obsession. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy. We revised this edition to factor in progress in the provider space.

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Table of Contents

  • Creating A Customer-Obsessed Culture Is Hard Work
  • Transformation Consultancies Can Help; Here's How
  • Companies Must Choose Between Two Types Of Consultancies
  • Recommendations

  • Find The Right Transformation Partner For Your Company
  • Supplemental Material
  • Related Research Documents