Report

Market Overview: Chat Solutions For Customer Service

Twenty-One Solutions For Delivering Differentiated Experiences
July 10th, 2015
With Contributors:
Arelai Ephraim
and Ian McPherson

Summary

Customers demand superior service and support as the price for their ongoing loyalty and patronage, and they are increasingly leveraging the chat channel for customer service. The chat vendor landscape is mature and crowded. Many vendors offer a range of

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