Trends Report

Master Design Thinking To Accelerate Your Tech Strategy

Design Thinking Provides A Common Framework For Action And Innovation

April 18th, 2016
With contributors:
John Dalton , Christopher Mines , John McCarthy , Peter Burris , Alex Causey , Rachael Klehm , Kara Hartig

Summary

Teams across your business are likely using customer-focused methods to help pursue the technology strategy and create digital experiences. Unfortunately, different teams use different methods to achieve domain-specific goals, which confuse collaboration and hamper speed and innovation. Customer-obsessed firms are weaving these methods into a common framework. This report shows how design thinking brings these disciplines together and will become the foundational process for executing on CIOs' technology strategy.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.