Save or Share this Report

For Sourcing & Vendor Management Professionals

Master Multimodel Services Sourcing For Improved Business Outcomes

July 21, 2014

Primary author headshot

Authors

Why Read This Report

In the age of the customer, enterprises cannot simply follow the same old outsourcing template and expect success. This is particularly true when it comes to the selection, governance, and management of services partners. Technology managers have become highly adept at identifying "strategic" services partners while consolidating the overall number of services partners they work with. In doing so, they optimize for lengthy relationships for the sake of protracted rate protection. However, services partner requirements in the age of the customer are expanding, with new requirements for digital and mobile services that are needed in a shortened time frame and with much greater business alignment. Sourcing leaders must adapt to this new reality with more flexible services engagement dynamics that emphasize different strategies for systems of engagement and systems of record.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).

Purchase

Table of Contents

  • The Need For A Diverse Set Of Services Partners Is Expanding
  • Optimize Sourcing For The Nature Of The Work, Not Vendor Partners
  • RECOMMENDATIONS

  • Adjust SVM Practices To Meet Needs In The Age Of The Customer
  • Supplemental Material
  • Related Research Documents

Recommended Research