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For Security & Risk Professionals

Meet Customers' Demands For Corporate Responsibility

How The World's Leading Businesses Address Corporate Responsibility In The Age Of The Customer

December 9, 2014

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Why Read This Report

There are many reasons for companies to spend time and money to become more environmentally, socially, and economically responsible: They may save money by reducing resource requirements, they may gain access to more capital from socially conscious investors, and they may open doorways with foreign governments that prefer to see ethical companies do business with their constituents. Now, an increasingly critical driver among these others is customer expectation; business and consumer customers alike are demanding that companies they buy from demonstrate environmental, social, and financial responsibility. This report details how the largest organizations in the world are complying with these customer demands by implementing and reporting on responsibility initiatives and how risk and compliance professionals can help their organizations adopt these practices too.

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Table of Contents

  • Rejoice! Corporate Responsibility Is Poised For A Comeback
  • Customer Experience And Corporate Responsibility Are Connected
  • CR Reporting Efforts Are Increasing, But Differences Are Significant
  • Benchmarking CR Reports Reveals Broad Scope And Variability
  • RECOMMENDATIONS

  • Connect CR Reporting To Customer Obsession
  • Supplemental Material
  • Related Research Documents