Mobile IM Adoption Forecast Europe: 2007 To 2013

January 18th, 2008

Niek Van Veen

With contributors:

Michelle de Lussanet , Charles Golvin , Lauriane Camus

Summary

European mobile operators are launching mobile IM services, with mixed results among the different operators. But by the end of 2013, as many as 24% of mobile consumers will be using mobile IM services. To achieve that number, mobile operators have to get over their fear of brand erosion and SMS revenue cannibalization. Product managers will need to work on device usability, enable SMS interoperability, provide flat-fee IM packages, and market IM services by using Social Computing energy. In the long run, IM and presence services will integrate better with handsets' native applications and other services.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.